******

This company is a bunch of ******... I had a decoder that I hadn't used in a while +-2years. I then decided on the 29th of November 2019 to purchase a explorer package which had a one month free trial. Firstly that was false advertising because they only gave me a 2 weeks trail. I then got communication that I need to make a payment of R412 on the 14th of December 2019, I called in to find out what is going on and the call center agent assured me that my debit order date will be on the 20th of January 2020 going forward. I also asked her to make sure that my previous decoder is cancelled on the system which she did. The obky reason I asked her was because I had noticed that my account number did not change after the new decoder.

But now again I'm getting threatening messages saying that I need to make an urgent payment or else I'll be cut off. This is absurd and unacceptable. Who must be charged for *********** staff. Listen to the recordings!!! I'm not paying a cent extra and you will cancel that old decoder