******!

In 2014 I registered for DSTV compact while staying in Port Elizabeth. In 2015, I called to cancel my compact description because I was moving back to Johannesburg. This was done successfully.

December 2015, I subscribed to DSTV premium. I usually pay via my FNB app which tells me exactly how much is required to be paid without me having to input any figures. Since 2015 up until last week Tuesday, the 25th of September 2019, it has only been the premium account that was due every month end.

On the 25th of September 2019, I downgraded to Easyview. On the 30th of September 2019 my account suddenly got suspended. I logged onto the app to see if it was an error I could clear, only to find out that my account was suspended due to payment. I check on my FNB app and it verifies that I allegedly owe Multichoice R523,03.

On Friday the 27th of September 2019, I called into your call centre and was put through to a very cheeky call centre agent, Jaydeen. She kept on shouting at me most of the call and had no patience whatsoever. When I finally started speaking to her with a firmer tone, only then she listened. She needs to be re-trained, if she was trained at all. No phone etiquette or customer care at all.

During this terrible call, she informed me that the amount due was for the compact subscription as well as the easyview subscription. I feel like DSTV is trying to find alternative ways to keep me signed up to their repetitive nonsense. HOW DOES AN ACCOUNT THAT WAS CANCELLED 4 YEARS AGO SUDDENLY REACTIVATE ITSELF????

The best ****** wear suits I tell you!!