TM
Thola M
1 reviews | Active since Sept 2017
14 Sept 2022, 10:01
******
I canceled my subscription with DSTV but was debited money even though I canceled three months back. when I call, I'm always told to wait for 7 to 21 days .it now September . the refund was requested in July. lastly, their agencies are worse to deal with.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Sept 2022, 10:14Hi Thola,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Sept 2022, 10:14
Official
Hi Thola,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
TM
Thola M's updateReviewer Update
14 Sept 2022, 13:19you can call me anytime from 14H00. What puzzles me now is that in the morning I called and the agency said she can see that I'm due for a refund but it was declined because I did not cancel my subscription, which was done 3 months ago and has never been debited within those months. which was a surprise when I got debited after that 3 months. so I called again at lunchtime today, and I was told that there's nothing on the system which shows that im owed. and the agent continued to say it means I was paid that refund. but I did not get my money back.so I don't know whose the fool here.
TM
Thola M's update14 Sept 2022, 13:19
Reviewer Update
you can call me anytime from 14H00. What puzzles me now is that in the morning I called and the agency said she can see that I'm due for a refund but it was declined because I did not cancel my subscription, which was done 3 months ago and has never been debited within those months. which was a surprise when I got debited after that 3 months. so I called again at lunchtime today, and I was told that there's nothing on the system which shows that im owed. and the agent continued to say it means I was paid that refund. but I did not get my money back.so I don't know whose the fool here.