TX
Thando X

1 reviews | Active since Jan 2018

16 Aug 2021, 15:41

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Hi, I just logged into the dstv app and was suprised to see I owe R948, for what I don't know. I won a free upgrade and have never upgraded myself so I don't understand why the bill is so high when I'm on compact. When I messaged on Facebook their reply was the upgrade was for one month. My question is why should I pay for their system error and it was never my choice to upgrade. In terms of the consumer protection act you're violating my rights and I'm going to take this further

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2021, 22:18
Official
Hi Thando,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team