*****ery element of multi choice

I requested the multichoice employee stationed at Thavhani Mall Thohoyandou to change ownership of my late father dstv account (Compact) to my mother who possess letter of authority. I submitted all the documents requested. currently we are told that we have to pay plus minus R900 instead of the correct premium of compact. I was informed that we choose higher premium, and I refused that since the only thing we require was changing of ownership of the account. I called in multichoice, and I was advised to pay the amount first so that I can be helped. I spoke to one Nokukhanya Mbonambi and received no assistance. Multichoice is swindling customers their monies because premiums are changed without the request of the customer. We are opting now to leave the account as it is without paying any cent because we cannot afford. services we are receiving from dstv is horrible and i will advise those who can obtain other means to opt for it than dstv.