croo

Last month ie March my service was blocked because i was said to be owing DSTV decoder insurence , I told them my i did not insure my Dstv decoder and they told me that in their system it shows that the decoder is insured. I then told them no i did not activate it may you cancel it. He told me she cannot cancel it because its not under multichoice but under DSTV insurence. I then asked her how do i cancel it? She said you must visit the nearest DSTV offices. I told her we do not have DSTV offices where i stay. Then to save time i asked how much is the insurence and she said its R30. But i had to pay R30 plus R50 connection fee. I paid and my service was reconnected. Today at work i meet someone with the same problem asking me to call dstv on her behalf. I told her infact last month i had the same problem. But as for her she has been no DSTV services for two month because she is saying she cannot pay for it. I ten said let me call and solve my issue with DSTV, I called multichoice and they gave me the number of the said insurence. I asked them about it and they told me no i do not have insurence with them but i have a PRV recording services i am being charged for. I told him no i did not request that service and he just said its activated. i asked him to cancel the service and he said yes i can cancel it, but i have to pay R120 for that services plus reconnection . I then asked him last month i paid for my subscription and for insurence i did not take now you are forcing me to pay for the service i did not apply for again. Because of my location and time i requested the guy to cancel and i will pay this R120 they are *******ly getting from me. But now i decided to cancel for the whole service. I have come to a conclusion that this is not an error but something intentionally or *******ly done to boost their revenue., like in municipalities where they estimate rates , water and electricity charges for those who are not on the pre-paid system. Its not a mistake but intentional *******ion. Its pure *****edness and poor business ethic