LG
Lovindran G
1 reviews | Active since Apr 2013
02 Oct 2015, 15:45
Credited with 1 Month Subscription
Due to me being debited extra 3 times this year and having to wait for my refund, I received a free 1 month subscription as per the email below from Gordon Mohapi. Tina his manager had also confirmed the 1 month credit. But guess what this did not happen I was debited R80.00. WHY DID THIS HAPPEN??? When I was given a free month. Please can this be investigated.<br> <br> Email received from Gordan Mohapi:<br> <br> Good Day Mr. Govender,<br> <br> I hope this email finds you well. This email confirms that as agreed with my Manager Tina regarding your DSTV account, your account has been credited with 1 Month subscription on DSTV South Indian Bouquet.<br> <br> Thank you.<br>
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DStv (MultiChoice)'s replyOfficial
15 Oct 2015, 10:06Hello lovindran,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice mission is to always strive towards providing a service of world class standards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that the R80.00 debited on your account was for your PVR Accesses Fee. We confirm that your account has been adjusted and your account is currently reflecting accredit balance of R80.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice mission is to always strive towards providing a service of world class standards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that the R80.00 debited on your account was for your PVR Accesses Fee. We confirm that your account has been adjusted and your account is currently reflecting accredit balance of R80.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Oct 2015, 10:06
Official
Hello lovindran,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice mission is to always strive towards providing a service of world class standards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that the R80.00 debited on your account was for your PVR Accesses Fee. We confirm that your account has been adjusted and your account is currently reflecting accredit balance of R80.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice mission is to always strive towards providing a service of world class standards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that the R80.00 debited on your account was for your PVR Accesses Fee. We confirm that your account has been adjusted and your account is currently reflecting accredit balance of R80.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,