CREDIT TRANSFER FOR MY DSTV ACCOUNT

I took the Dstv price lock premium under my name on 25 October 2019. it was delivered and installed on the 30th October 2019. We've had Dstv premium under my mother's name which I was advised to cancel as soon as the price lock was installed. I made payment for my mother's acc on 29 October 2019, then on 31 October 2019 at 11:33 I called to cancel her account effective immediately and credit the money I had paid into my one. The lady I spoke to said it won't be a problem, it would take 24-48 hours for the credit transfer. On Thursday, 14 November 2019, I woke up to no connection, my Dstv acc was suspended. I called Multichoice again and was told both my acc and my mother's account was active. WHAT THE HELL? I asked the lady who assisted me to go listen to the call I made on the 31st October 2019, which she did. She then advised that we go to the nearest Multichoice Retailer to cancel. We went and did that then my account was connected again after giving them my bank statement which reflects payment I have made to Multichoice prior to cancellation. I called Multichoice again and spoke to their Team Leader Sachin Chotkan, who advised to send a letter of the cancellation and credit transfer and told it would be sorted out in a few minutes. On Friday, 15 November 2019, I got an email from the Sachin who said they were still busy processing my transfer. I rep**** to that email confirming if everything was sorted - NO RESPONSE!

Now, 19 November 2019, my account has been disconnected again? Can someone explain to me why this happening because I do not owe Multichoice anything but you owe me. I have been going back and forth with no assistance. I want answers and connectivity immediately. Can someone just attend to my issue because this is really not fair. you cannot make your internal issues my problem I demand reconnection.