LB
Lea-Ann Benade
1 reviews | Active since Aug 2016
26 Aug 2016, 14:38
Credit transfer
<p>I have been contacting DSTV Multichoice since 29 July 2016 for a credit to be transfer from my husbands account to my account to date nothing has been done. My service has been suspended 3 times already. My husband transferred R50 a month for the last 3 years into his account and now they require a proof of payment. I just feel the credit is on my husbands account we have sent through a Letter of Authorisation, my ID copy and my husbands ID copy. I am irrate as I've been a DSTV customer for many years.I spoke to numerous of people regarding this matter a gentlemen Thando advised that he can assist then to Tshego and many more. Today I spoke to Kevin who is very rude and they do not want to reconnect my service. My husbands ID no: ********** 024087 and my ID no: ********** 052086.</p>
Helpful (0)
Replies (15)0
Replies (15)
DStv (MultiChoice)'s replyOfficial
27 Aug 2016, 08:14Dear Lea-Ann Benade
We are looking into your enquiry. Feedback will provide as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply27 Aug 2016, 08:14
Official
Dear Lea-Ann Benade
We are looking into your enquiry. Feedback will provide as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Aug 2016, 11:49Dear Lea-Ann
Please note that we could not access the identity numbers provided as this information is greyed out.
Kindly respond privately for further assistance in this regard.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply27 Aug 2016, 11:49
Official
Dear Lea-Ann
Please note that we could not access the identity numbers provided as this information is greyed out.
Kindly respond privately for further assistance in this regard.
Kind regards
Dinah
Best regards,
LB
Lea-Ann Benade's updateReviewer Update
27 Aug 2016, 17:14Hi Dinah
Herewith our ID No: *** Derek Kok and my ID no: ***. Please can you also advise what DSTV is going to do about the days my service has been suspended as I feel its unfair paying for the 5 Days. I again contacted ABSA and they are not able to give me a statement so far back. The money has been allocated to my husbands account so its not that it is unallocated.
LB
Lea-Ann Benade's update27 Aug 2016, 17:14
Reviewer Update
Hi Dinah
Herewith our ID No: *** Derek Kok and my ID no: ***. Please can you also advise what DSTV is going to do about the days my service has been suspended as I feel its unfair paying for the 5 Days. I again contacted ABSA and they are not able to give me a statement so far back. The money has been allocated to my husbands account so its not that it is unallocated.
LB
Lea-Ann Benade's updateReviewer Update
30 Aug 2016, 10:34I sent Dinah all require info and until now have not received a reply. Just pathetic service.
LB
Lea-Ann Benade's update30 Aug 2016, 10:34
Reviewer Update
I sent Dinah all require info and until now have not received a reply. Just pathetic service.
DStv (MultiChoice)'s replyOfficial
30 Aug 2016, 16:45Dear Lea-Ann
We still could not access your husband's DStv account with an identity number.
For further investigation in this regard, the proof of payment will be required as a reference to payments that needs to be transferred. Provided your husband has no DStv account with us
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply30 Aug 2016, 16:45
Official
Dear Lea-Ann
We still could not access your husband's DStv account with an identity number.
For further investigation in this regard, the proof of payment will be required as a reference to payments that needs to be transferred. Provided your husband has no DStv account with us
Kind regards
Dinah
Best regards,
LB
Lea-Ann Benade's updateReviewer Update
30 Aug 2016, 16:55He has an account with you otherwise we wont ask for a transfer. His ID no: *** Derek Kok. My account is ***2. I have spoken to ABSA and it is not possible for statements so long ago. The money was allocated to my husbands account so why then did you not ask for proof of payments. This is really getting ridiculous and I still have to pay for no service. I will really take this matter further than Hellopeter if I have too. Just get someone that knows how to do the work to assist us. If the payment was unallocated on your bank account I will understand the need of proof of payment but it is on his account.
LB
Lea-Ann Benade's update30 Aug 2016, 16:55
Reviewer Update
He has an account with you otherwise we wont ask for a transfer. His ID no: *** Derek Kok. My account is ***2. I have spoken to ABSA and it is not possible for statements so long ago. The money was allocated to my husbands account so why then did you not ask for proof of payments. This is really getting ridiculous and I still have to pay for no service. I will really take this matter further than Hellopeter if I have too. Just get someone that knows how to do the work to assist us. If the payment was unallocated on your bank account I will understand the need of proof of payment but it is on his account.
LB
Lea-Ann Benade's updateReviewer Update
30 Aug 2016, 16:56Please respond back today.
LB
Lea-Ann Benade's update30 Aug 2016, 16:56
Reviewer Update
Please respond back today.
LB
Lea-Ann Benade's updateReviewer Update
31 Aug 2016, 09:12Please can I have a reply.
LB
Lea-Ann Benade's update31 Aug 2016, 09:12
Reviewer Update
Please can I have a reply.
DStv (MultiChoice)'s replyOfficial
31 Aug 2016, 12:19Dear Lea-Ann
We could not get hold of Mr D Kok for a telephonic discussion regarding your request.
It is important that we get the account holder's confirmation to transfer his credit balance to your DStv account.
For security purposes, we need the following documents to process his request - yours and his identity copy and signed letter of authority from him.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 Aug 2016, 12:19
Official
Dear Lea-Ann
We could not get hold of Mr D Kok for a telephonic discussion regarding your request.
It is important that we get the account holder's confirmation to transfer his credit balance to your DStv account.
For security purposes, we need the following documents to process his request - yours and his identity copy and signed letter of authority from him.
Kind regards
Dinah
Best regards,
LB
Lea-Ann Benade's updateReviewer Update
31 Aug 2016, 12:43This was sent through to *** and to ***
My husband is at work and will be home at 15H00. Please forward your e-mail address to I can again forward documentation. Also advise regarding the payment for the days that my service has been suspended. Derek Kok - ***
LB
Lea-Ann Benade's update31 Aug 2016, 12:43
Reviewer Update
This was sent through to *** and to ***
My husband is at work and will be home at 15H00. Please forward your e-mail address to I can again forward documentation. Also advise regarding the payment for the days that my service has been suspended. Derek Kok - ***
LB
Lea-Ann Benade's updateReviewer Update
31 Aug 2016, 18:57Please contact my husband at work on ********** 700. You are really dragging this out and you are just upsetting a very old customer.
LB
Lea-Ann Benade's update31 Aug 2016, 18:57
Reviewer Update
Please contact my husband at work on ********** 700. You are really dragging this out and you are just upsetting a very old customer.
LB
Lea-Ann Benade's updateReviewer Update
31 Aug 2016, 18:58***
LB
Lea-Ann Benade's update31 Aug 2016, 18:58
Reviewer Update
***
LB
Lea-Ann Benade's updateReviewer Update
01 Sept 2016, 13:05Please can you get someone else to assist with this matter. I'm really getting irrate and irrated. You have no customer service knowledge.
LB
Lea-Ann Benade's update01 Sept 2016, 13:05
Reviewer Update
Please can you get someone else to assist with this matter. I'm really getting irrate and irrated. You have no customer service knowledge.
LB
Lea-Ann Benade's updateReviewer Update
02 Sept 2016, 09:21AND YET ANOTHER DAY HAS PASSED WITHOUT ANY ASSISTANCE FROM MULTICHOiCE.. REAL PATHETIC SERVICE. AND MY SERVICE IS STILL SUSPENDED.
LB
Lea-Ann Benade's update02 Sept 2016, 09:21
Reviewer Update
AND YET ANOTHER DAY HAS PASSED WITHOUT ANY ASSISTANCE FROM MULTICHOiCE.. REAL PATHETIC SERVICE. AND MY SERVICE IS STILL SUSPENDED.
DStv (MultiChoice)'s replyOfficial
02 Sept 2016, 13:30Dear Lea-Ann
Please accept our apology for the delayed response.
We were able to get hold of Mr D Kok for further assistance regarding your request. Mr D Kok confirmed that we should transfer the credit from his DStv account to yours.
Your DStv service is reconnected however you need to pay R640.19 today. This is to keep the service active from today till 30 September 2016.
Prior to the reconnection of service, your DStv account had an outstanding balance of R734.92. Upon the reconnection we debited the outstanding balance and the reconnection fee. It is important that the payment is made today to avoid possible disconnection of service due to short payment.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Sept 2016, 13:30
Official
Dear Lea-Ann
Please accept our apology for the delayed response.
We were able to get hold of Mr D Kok for further assistance regarding your request. Mr D Kok confirmed that we should transfer the credit from his DStv account to yours.
Your DStv service is reconnected however you need to pay R640.19 today. This is to keep the service active from today till 30 September 2016.
Prior to the reconnection of service, your DStv account had an outstanding balance of R734.92. Upon the reconnection we debited the outstanding balance and the reconnection fee. It is important that the payment is made today to avoid possible disconnection of service due to short payment.
Best regards
Dinah
Best regards,