credit still not passed 7 months later

Item: DStv (MultiChoice)
Rating: 2
Author: Mubashir M

Please see previous correspondence with multichoice . They agreed to pass a credit and bring my account to zero . I wanted to reactivate the decoder only to see that they are still claiming the old balance from me.<br> Please pass the credit so that I can reactivate the decoder.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

17 Dec 2015, 12:26

Hello mmghc,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply17 Dec 2015, 12:26

Official