nM
nico M
1 reviews | Active since Apr 2015
04 Aug 2015, 11:09
credit report
I have tried my best to get my name cleared from trans union. dstv agreed that my account is up to date and there is no arrears amount. but say I am a non payer and have an outstanding balance of more than R700.00 and not paying it I have asked to clear my name and this is not being done. they are damaging my name. they have very bad service. I have spoken to Tshidiso Mothepu and he is doing noting about it only saying that my account is up to date. I need this resolved
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DStv (MultiChoice)'s replyOfficial
06 Aug 2015, 12:20Hello Lyxander,
We do apologies for the inconvenience you experienced in this regard
Please send us a report that reflects you listed , will then escalate it to our finance department for further assistance.
As our records shows that your account is up to date and has a credit of R199.00.
As soon as we receive the above, we will be able to assist you accordingly with your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologies for the inconvenience you experienced in this regard
Please send us a report that reflects you listed , will then escalate it to our finance department for further assistance.
As our records shows that your account is up to date and has a credit of R199.00.
As soon as we receive the above, we will be able to assist you accordingly with your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply06 Aug 2015, 12:20
Official
Hello Lyxander,
We do apologies for the inconvenience you experienced in this regard
Please send us a report that reflects you listed , will then escalate it to our finance department for further assistance.
As our records shows that your account is up to date and has a credit of R199.00.
As soon as we receive the above, we will be able to assist you accordingly with your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologies for the inconvenience you experienced in this regard
Please send us a report that reflects you listed , will then escalate it to our finance department for further assistance.
As our records shows that your account is up to date and has a credit of R199.00.
As soon as we receive the above, we will be able to assist you accordingly with your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,