eS
edgar S
1 reviews | Active since Jun 2012
14 Oct 2015, 06:25
credit record balance
Hello Peter, <br> <br> I am having an account with multichoice and previously was using debit order facilities, they went to my credit record and always updated when i paid. I then switched back to paying cash at one of the stores as prepaid. To my surprise my credit record is still saying i owe them R99 to date, this has been like this for six(6) months. How do i owe a prepaid account because when i dont pay they cut off my services for that month.<br> <br> I need my credit record updated, if i need to cancel dstv and never use it again let it be. But i do not want to see myself owing <br> R99 and that reflecting on my record for more than six(6) months, kindly please update and close account.
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DStv (MultiChoice)'s replyOfficial
22 Oct 2015, 08:35Hello edgarmadidi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you that on our records it does not show that you are owing the R99 and advised to get the updated credit record. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you that on our records it does not show that you are owing the R99 and advised to get the updated credit record. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply22 Oct 2015, 08:35
Official
Hello edgarmadidi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you that on our records it does not show that you are owing the R99 and advised to get the updated credit record. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you that on our records it does not show that you are owing the R99 and advised to get the updated credit record. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile