1 reviews | Active since Jun 2010
Credit Profile Not Updated
I had an account with Multuchoice for my DSTV Decoder which ran into arrears and it was subsequently terminated. I paid all the outstanding amounts and chose not to reconnect my services after i had paid. I am surprised that the record the Company has put against my name is that i have not paid the outstanding amount. I want this to be corrected as it doesn't reflect good on me.<br> <br> It shows that the account has been over 150 days outstanding even after i have paid the outstanding amount and its unfair for me to run after Multichoice to update my records. <br> <br> I WANT THIS NONSENSE TO BE SORTED OUT BECAUSE I HAVE PAID THE ACCOUNT LONG TIME AGO<br> <br> I AM GIVING YOU 5 WORKING DAYS TO SORTOUT THIS NONSENSE.<br> <br> TM Moagi<br> ***<br> ***<br> <br> Account Number - ***8
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your account query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your account query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert