GD
Gerhard D
1 reviews | Active since Jul 2015
12 Jul 2015, 07:40
Credit overdue for nearly 5 months
Experienced a problem with renting movie on box office. After countless mails (call centre staff UNABLE to assist online renter) i was promissed a refund on 26 feb to date i have not received anything. Reference number: #***
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Jul 2015, 10:35Hello Gjvd,
We have escalated your query to the DPP department to assist you directly with your concerns.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of July 2015. We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of July 2015. We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply12 Jul 2015, 10:35
Official
Hello Gjvd,
We have escalated your query to the DPP department to assist you directly with your concerns.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of July 2015. We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of July 2015. We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta