Credit my account Multichoice

Last month i paid my account at Pick n Pay However the teller made a mistake and paid the wrong account. <br> I went back to the pick n pay store and the manager was more than helpful. we emailed mutlichoice and i was told the matter will be resolved soon. I should check tomorrow, the next day the amount had not been credited to my account - i then asked pick n pay to forward me all the documents and id follow up. I called and spoke to three consultants who all promised to help me. i have been emailing them including Sibusiso Cele and no one replies except to tell me re -send the receipt. Low and Behold today i was cut off which means Multichoice still has my 480 and yet i have no service. <br> <br> can someone who may or may value you me as a customer please try and assist me because clearly your agents dont value me.