CREDIT FOR OVERPAYMENT ON DEBIT ORDER

ON 28/9/19 MY DEBIT ORDER WAS OVERDEBITED BY NEARLY R250. SINCE THEN I HAVE BEEN ON THE PHONE TO DSTV CENTRE IN DURBAN AND HAVE BEEN GIVEN ASSURANCE THAT THIS AMOUNT WILL BE REVERSED AND I WOULD BE GIVEN I CREDIT. I WAS EVEN GIVEN A REFERENCE NO. ***-i93. TODAY AFTER 3 PHONE CALLS I GET TOLD THAT NOTHING HAS BEEN DONE AND THAT TO ASK FOR A CREDIT I NEED TO GO ALL THE WAY TO UMHLANGA ROCKS. WHY WAS I NOT TOLD THIS IN THE FIRST PHONE CALL. WHAT AN ABSOLUTE LOAD OF NONSENSE THAT A CREDIT CANNOT BE DONE TELEPHONICALLY. TOTALLY PI***D OFF WITH DSTV AND ITS DURBAN CALL CENTRE.