MN
Mpho N

1 reviews | Active since Nov 2016

17 Dec 2024, 11:38

Credit back pro rata for Showmax and cancelling fees

on the 29thNovember 2024, i upgrade my package to higher for festive, i really regret doing . dstv why am i being charged Showmax pro rata, when for years i have Showmax i upgrade and downgrade packages, i never charge Showmax pro rata, i didn't cancel the package rather i upgrade the package, Why am being charged cancelling fee, if we upgrade we then charged cancelling fees? dstv recruit personnel who wash their ears and know and understand languages correctly. dstv fix this bull**** mess and credit money for pro rata for showmax and cancelling fees, that's why you are loosing customers because of this **** service you are giving us, I can stream using someone login details that is not a problem but to make life easy for my family you want to use it against me that sucks from a big company.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Dec 2024, 12:17
Official
Hi  Mpho, 

Thank you for reaching out to us. 

We have received your query and are currently looking into it. 

Our team will get back to you as soon as possible with the information or assistance you need. 

Should there be any further updates or details required, we will be in touch. 

Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team
MN
Mpho N's update18 Dec 2024, 10:24
Reviewer Update
I hear you , you not talking about credit or refund money for pro rata for showmax and cancellation fee.
MN
Mpho N's update18 Dec 2024, 10:27
Reviewer Update
as debit order have went through