Credit Application Team still haven't finalised my application

<p>I sent the Credit Application department my ID, proof of residence and proof of income as requested telephonically when applying for the Price Lock Premium package. I sent these documents through on 8/12/2016. On 12/12/2016 I receive an email stating that there is a 'NON COMPLIANT DEBIT ORDER' in my account which is preventing delivery, and I need to send 3 months bank statement, copy of ID, Proof of address and Proof of income. I responded on 14/12/2016 and sent the documents for the 2nd time. Today (15/12/2016) I receive another email from the Credit Application department stating that they have 'received (my) documentation and cannot at this time confirm the accuracy of the information. Unfortunately we cannot finalise your application for the Decoder Payment Plan' and a request for the same documentation to be sent. Do I really have to send the documents for a 3rd time?? Is the Credit Application staff that lazy to notice that I've sent this through twice already?? It obviously seems like DSTV don't want need the business. Disappointed that it's been over a week and still no resolution. </p>