Creative accounting

<p>My account every month is R844 so i pay R850 every month. I paid for January and when i went online it showed a R13 outstanding. I called in the the call centre twice because i didn't understand what the person was referring to when he said i have a residential outstanding if R13. How do they calculate this? No mr and ms call centre agent can't tell you but if i don't pay i will be disconnected. So it cost me 30 rand in phone calls and because i know multichoice accounts are diabolical. I paid R20. What a bunch of *********** people. </p>