Creating an Account

I have been trying to connect my DSTV since last week the 1st of December 2015, every time i try the self service it says account already exists,<br> <br> I have called the call center and they tell me they will escalate the issue, everyone is just escalating but nothing is being done. I have spoken various people and still no resolution, I have been given a query number MultiChoice Reply [#***], but people just keep on creating account even after i tell them that it gives and error. <br> I am not sure what kind of \Stupid"Multichoice employs"