****PY SERVICE DSTV 31 May

This is my experience with ****py service from DSTV, I called to change banking details and i was advised they are changed and next Debit will be in June. I later got an sms to say funds did not go through from the account i advised them not to debit from.

They then disconnected their services, I clicked a link they sent for me to pay, i realised they had charged a connection fee, which i refuse to pay. I called Dstv only to be attended by a very rude Consultant. She started interrogating me, asking me if i had read terms and conditions when i installed the Dish. I then asked her i called before hand to change banking details why was i not informed about the procedure by the first consultant when i changed banks. I told her, had the first consultant told me the procedure, i will have put the money in that account. I am extremely annoyed by the service i got from this lady. My point is if i was told the correct information in the first place, this whole drama was not going to happen. DSTV better be careful you will lose customers over *********** consultant who have no customer service. I will rather go on Netflix than to be treated like i watch DSTV for free. I might be paying a low premium i dont care, the bottom line is, that is my money i work hard for. And i contribute to your bottom line. Treat customers with respect.