1 reviews | Active since Apr 2018
****py service
On the 19th of June I paid money into the incorrect DSTV account using the PayU link. I called several times to get this resolved and I always have to follow up. I tried tweeting DSTV and still I got told to wait on a response. Suprise... still no feedback. I cannot get a refund or have my funds allocated into the correct account. I tried to get proof of payment from PayU and DSTV rejected it because it’s not in PDF format. PayU told me they cannot generate a proof of payment on credit card payments. Not sure why I should be penalised for their flawed payment process. THIS IS THE MOST ANNOYING EXPERIENCE EVER!
Dear Wisani Manganye,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Wisani Manganye,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Wisani Manganye,
We will need the proof of payment to enable us to trace and allocate the payment to your account.
Our records indicate you sent us the screen shot of your transactions, this is not enough to trace the payment with as it contains little information.
You can obtain the proof of payment from your bank. Go to your online app, history and download the proof of payment to PayU for your DStv account.
This will have more information including the payment reference number, and the reference number you used to make a payment.
Try and obtain the proof from your bank and send us an email to *** we will send the proof to our finance department.
Please always use your MultiChoice customer number (***5 ) as your reference number when making payments to us. This will ensure that your payments are allocated correctly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Wisani Manganye,
We will need the proof of payment to enable us to trace and allocate the payment to your account.
Our records indicate you sent us the screen shot of your transactions, this is not enough to trace the payment with as it contains little information.
You can obtain the proof of payment from your bank. Go to your online app, history and download the proof of payment to PayU for your DStv account.
This will have more information including the payment reference number, and the reference number you used to make a payment.
Try and obtain the proof from your bank and send us an email to *** we will send the proof to our finance department.
Please always use your MultiChoice customer number (***5 ) as your reference number when making payments to us. This will ensure that your payments are allocated correctly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,