1 reviews | Active since Mar 2015
****py service
I always pay my account on the last day of the month since March this year, Now i just upgraded from compact to compact plus as i got an email stating it;s R465 which i paid last day of the month 31 October, now all of a sudden they have rewarded me upgrading by closing my viewing services today 29 November and hit me with a R50 re-connection fee. Why all of a sadden cause the whole year my services would stay open even after the 29th until i pay R365 last day of the month. What kind of inconsistent **** is this?
And when i went to live chat a advisor named Cleo ignored my questions and ended the chat without answering my questions, like who does that?????????
Dear Wisani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Wisani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Wisani
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you for more detail pertaining to your concern without any successes.
Please provide us with more detail to your concerns as we noticed that your invoice date was moved from the 29 of the month to the second. Please advise us by return mail if this is in order and we will assist you accordingly.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Wisani
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you for more detail pertaining to your concern without any successes.
Please provide us with more detail to your concerns as we noticed that your invoice date was moved from the 29 of the month to the second. Please advise us by return mail if this is in order and we will assist you accordingly.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,