****piest Service Ever! From sinelethu

So I’m watching my favorite program when pictures just froze out of the blue, no sound or motion on my tv. I went on live chat where I explained the problem and sinelethu said I must go to the nearest dstv center to get my relatively new dstv decoder checked, when I asked for what he/she said “didn’t you just say the picture is frozen”? Then s/he ended the chat without giving me a chance to answer or ask anymore questions! Really? No reboot nothing! Just take it to the nearest center. What rudeness and waste of my time, I’m even wasting more time writing on here thinking they might improve their poor to no service!. I’m puzzled, and few things in life puzzle me.