JR
Johan R
1 reviews | Active since Apr 2018
04 Apr 2018, 12:57
**** service
Your service sucks.... period. I paid and my service was disconnected after payment was made still no DSTV wow you guys suck . Spoke to a lady with the name Neo Maselwane who said she will listen to the call that the consultant made to me - still no feedback from her. Called the service centre again and spoke to the a guy who clearly doesn't take his job serious. please sort my account out. I was not aware that there was extra funds on my account how is it possible that I can be held responsible for any thing .
SORT THIS **** OUT NOW !!!!!!!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Apr 2018, 16:40Dear Johan Van Rooyen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Apr 2018, 16:40
Official
Dear Johan Van Rooyen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Apr 2018, 14:03Dear Johan Van Rooyen,
Our records indicate currently your DStv services are active on the account. The debit order amount of R874.00 due on the 27.02.2018 came back unpaid on the 05.03.2018, our system shows SMS notifications were sent for the unpaid debit order payment. As a result of non-payment the services will get disconnected.
We only received the payment of R924.00 on the 26.03.2018, but remember you are still charged for the days viewed with out payment.
There is a balance of R486.77, still due for payment. Kindly settle this amount to ensure the account is up to date and avoid disconnection. Disconnections due to short payment are unfortunately auto generated by the system.
For further assistance regarding the billing on the account, kindly send an email to *** .
Kind regards
Edward
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply05 Apr 2018, 14:03
Official
Dear Johan Van Rooyen,
Our records indicate currently your DStv services are active on the account. The debit order amount of R874.00 due on the 27.02.2018 came back unpaid on the 05.03.2018, our system shows SMS notifications were sent for the unpaid debit order payment. As a result of non-payment the services will get disconnected.
We only received the payment of R924.00 on the 26.03.2018, but remember you are still charged for the days viewed with out payment.
There is a balance of R486.77, still due for payment. Kindly settle this amount to ensure the account is up to date and avoid disconnection. Disconnections due to short payment are unfortunately auto generated by the system.
For further assistance regarding the billing on the account, kindly send an email to *** .
Kind regards
Edward
DStv Hello Peter Team.
Best regards,
JR
Johan R's updateReviewer Update
05 Apr 2018, 14:28Good afternoon
Please note that I had to beg the dstv to activate the connection - stil your service sucks as I did not know that there was an outstanding amount- so how do you pay for something if you don't know about it- so they say you are pay as you view right ?????!!!!!! - I paid a full month for april yet no view explain that ****??
JR
Johan R's update05 Apr 2018, 14:28
Reviewer Update
Good afternoon
Please note that I had to beg the dstv to activate the connection - stil your service sucks as I did not know that there was an outstanding amount- so how do you pay for something if you don't know about it- so they say you are pay as you view right ?????!!!!!! - I paid a full month for april yet no view explain that ****??