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FJ
F J

1 reviews | Active since Sept 2011

05 Jun 2018, 10:10

**** Account management and notifications

DSTV, you are really starting to **** ME OFF. you put up the monthly fee of my package but DO NOT notify me of such changes. Then I receive an sms that I need to pay an outstanding balance otherwise my service will be cut off.

Previous time you cut me off, it took the effort of driving to Multichoice to fix the decoder because of YOUR ACCOUNTS being messed up. I am so FED UP with the absolute **** service. Cannot wait to get my Fibre installed so I can go over to Netflix and Showmax. Over this.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jun 2018, 12:04
Official

Dear F

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

FJ
F J's update05 Jun 2018, 16:07
Reviewer Update
Good Afternoon, My ID number is ********** 023089. Not sure about the Account or SmartCard Number. Regards Fabienne
FJ
F J's update06 Jun 2018, 08:30
Reviewer Update
DSTV, you are really trying to push me over the edge. My account is busy being investigated and you WRAGTIG blocked the account. I WILL NOT PAY a reconnection fee because of your LACK of client service. and i guess the previous time's reconnection fee is also still outstanding as I refused to pay for YOUR accounts mess up. Reconnect my DSTV IMMEDIATELY!
FJ
F J's update03 Aug 2018, 12:01
Reviewer Update
DSTV, are you trying to loose a customer. See my account history. I WILL NOT PAY ANY MORE RECONNECTION FEES FOR YOUR BAD ACCOUNT MANAGEMENT. you have disconnected me AGAIN and I am really going to loose it if this is not corrected TODAY!!!!!! I have requested time and time again for an account statement for the past 3 years please. Never have i Had so much trouble with anything in my entire life. This is absolutely DISGUSTING customer care. Send me a statement for the past 3 years immediately and as I say again, I WILL NOT PAY ANOTHER RECONNECTION FEE. so sort this out once and for all.