couldnt speak with a team leader

So I upgraded and was told to pay a pro-rata and when I got home the chanells which I had before the upgrade were disconnected. I called the following day and they said everything was fine. I called again asking to speak with a supervisor and that's when I spoke to Linda Ndaba who literally told me I can't speak with a supervisor and couldn't get assistance. Service like that is pathetic I think Dstv needs serious competition