LT
Lesley T

1 reviews | Active since Nov 2014

04 May 2015, 14:37

Couldn't wait to get me off the phone!!

I called DSTV today to try open an account, Nokthula was very dismissive and instant that what she sees on her screen , is what I should be getting on mine.<br> <br> When I told her that I was not seeing what she was she, the tone of her voice changed and she became impatient and condescending, as someone who wanted to open an account I was very annoyed at her attitude and how she was rushing me off the phone.<br> <br> If there was another service provider that offered a similar service to DSTV, I would have opted to take out my subscription with them. Poor customer service for a product that I will be paying for is unacceptable. I found her to be rude and unwilling to help.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 May 2015, 13:35
Official
Hello lesleyTwala,

We sincerely apologise for the poor service received from the consultant. Your concerns have been sent to her superior.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

We see that a DStv account has been created for you.

Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.

Here are our touchpoints:

DStv (Facebook)
@DStvcare (twitter)
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DStv Forum
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www.DStv.com

Warm Regards

Kristel