PW
Paul W

1 reviews | Active since May 2016

25 May 2016, 17:07

Couldn't give a **** attitude

<p>On saterday 21.05.2016 we hired a movie off boxoffice,when we tried to play the movie the audio was so bad that we couldn't hear what was going on,we phoned the call centre and went through a reboot process and nothing we tried worked,we asked if we would be reimbursed for the movie and was told there was nothing they could do,we never received feedback from dstv up till now and don't expect to.Really disturbed by the lack of concern for customer satisfaction. We have not and probably will not hire another movie since again for fear of wasting good money and receiving nothing in return.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 May 2016, 12:58
Official

Dear Paul,

Thank you for taking your time to contact us.

There's a disclaimer displayed when renting from BoxOffice, confirming that you need to contact us within 48 hours for any technical issues. Hence it’s not possible for the system to reverse the balance you've already paid.

We strongly recommend that you contact us within 48 hours should you have any BoxOffice queries.
Alternatively, you may contact our BoxOffice call centre on ***.

Kind regards

Dinah