JP
Jeraldene P
1 reviews | Active since Mar 2009
09 Sept 2015, 11:41
Could not upgrade our account
Today my husband spent over 15mins on the phone to do an application to upgrade to Explora at R849 per month and was declined. I would like to know why. Currently our subscription is R779 and we have never missed or deviated from our payment. Including box office we sometime pay more than R849 per month. So I find it absolutely strange that we would get declined due to affordability. The difference in subscription is R70?? Your urgent reply will be appreciated. Thank you
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DStv (MultiChoice)'s replyOfficial
14 Sept 2015, 11:41Hello jpillay,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply14 Sept 2015, 11:41
Official
Hello jpillay,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team