Could not complain about the service , there is non

<p>As a 20year plus DSTV client, I convinced my father to upgrade to a price lock explora as he is also a DSTV client , I would pay in the difference for him as he is 87 years old , thinking that he will certainly enjoy the extra features . How wrong I could be, we had more headaches and problems due to this decision. He SMS ,ed the number to the price lock add as given, the end of JAN begin of FEB ,on the 8th feb he received a sms that the decoder is on its way and on the 6 March that the smart card is activated , but no decoder has been delivered , I have called the call centre many times i have emailed to complain , the only response I receive is " we will escalate the problem" or " the supervisor will contact you" or "I will get back to you " I have been on the web site and used the complaint section ,turned out to be a waste of time . up to date no answer no explanation ,the last reply numbers ********** Brandon Marks ; ********** Puseletetso Bopape ,could list about 10 call centre operators names . If they could be honest and give the reasons why this has taken more than a month and give a honest answer when it will be delivered and installed .One operator sad that they tried to deliver but no one was at home ,my father is 87 years old and does not go anywhere ,he lives on a plot in the north west province and it will be impossible to locate his residence without directions and no one has ever asked him for directions this fact was mentioned on several occasions . I have exhausted all my avenues. No decoder ,no answers ??? </p> <p> </p>