Could not care less for customers.

I stopped an insurance debit as I changed insurance. My bank returned Multichoice rather than the insurance and apologised for that. I have made a payment via internet for the full amount due once I learned about this, to the same beneficiary used for years already. When my service was suspended, I phoned and advised what happened and sent proof of payment to the call ctr agent who stayed on the line and confirmed receipt. Later the same day I had to phone again and once more sent an email as proof as my service was still suspended. A couple of days later, suspended again, and again I had to phone. This time the agent confirmed that proof was scanned to my account and loaded a query. Today. Again. Same thing. Suspended. How long are you going to continue this Mickey Mouse game with me? You don't even have the decency to call a customer after calling you 3 times and logging a query. Are you to proud to communicate with you clients or do you just not care. It seems there is no control and no follow up. Do your staff read notes or is it easier to just suspend a service and get the idiot customer to phone you on their expense. Arrogant non customer focused company.