Costly irritation due to bad service

I paid my DSTV on the 8th December by EFT as I always do. DSTV is loaded as a benificiary on my system. During the last 10 days my DSTV has been disconnected 3 times. I have sent Proof of payment twice to Multichoice. Every time the dstv is diconnected there is an additional R50 fee due by me. The staff that I have dealt with when I call are very helpful, however the system is up to ****. Every time the call center reconnects me and escalates my POP to Finance department nothing further happens. I had a chap call me yesterday to say that they have located my payment but I will be cut off again on the 22nd Dec. when I asked the reason he told me that was what I had been quoted. He wanted to have my payments deducted by debit order. Then how do I control DSTV'S mess ups once the money is in their account. My payments always run until the 7th of the month. He also told me that he would get back to me I wish someone with a bit of common sense would call me and sort out this problem as numerous calls to rectify DSTV"S mistakes is a costly nuisance to myself and if it was up to me I would not have the service at all and go the streaming route and use netflix or something.