MK
Mohau K

1 reviews | Active since Aug 2020

02 Aug 2020, 02:12

*******ion

I have been paying R100 subscription fee for show max that I dont even remember subscribing for as I don't have Internet at home and have been paying for more than 7 months. It came to my attention last month in june, I called multichoice customer line as I wanted to upgrade my dstv subscription and raised the problem and was told that probably someone was using showmax in my name, all I could do was to unsubscribe of wich I requested and I received confirmation on my email that I was unsubscribed from showmax. When my bill came for july i was still subscribed even though i received several email that I am no longer subscribed, i contacted the customer line and was told I have not unsubscribed but must do it. I have sent the email to both multichoice and showmax but have not received any feedback. I think i might not be the only customer thats been ********** by this company.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Aug 2020, 07:49
Official
Hi Mohau Kometsi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
MK
Mohau K's update06 Aug 2020, 21:08
Reviewer Update
Its funny how you take advantage of us, to subscribe its simple, easy, not costly and even anyone can subscribe without me knowing, but to unsubscribe its a process that must cost me, why must I call showmax?, why cant they call me?. This *******ion makes me sick that I decided not to pay the R 653 that I was supposed to pay as it included the R100 showmax subscription that I was not suppose to pay. Now I received the new balance of R753. How did it get there? I cannot even call the support center as the agents there are arrogant as if they are doing us a favour and They won't assist us.