******* DSTV Multichoice
On 7 October 2020i wanted to reconnect my dstv premium package, but this time on a month to month basis. I followed the prompts on your website and was requested to pay an overdue amount of over R3174 (which included the the pro rata subscription fee for October 2020). Amount was transferred on 7 October and I was reconnected. I only connected my 1 PVR decoder. And this has been done successfully. My next subscription for November due was just over R610, and not R819 as i was told that i had a little credit due.
Upon checking myDSTV app on my phone, it now shows that I am R2476 over due???? PLEASE EXPLAIN THIS TO ME, as i've paid my overdue amount on 7 October???? And i am on a month to month basis.
I've attached my transaction history.
i received another sms wanting payment of over R950, which i stupidly paid
There are a number of discrepancies - example, why there is 2 different subscription fees charged, when only 1 decoder is active.
Please rectify this, or cancel my account with immediate effect
i await your response
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
As advised on our telephone discussion, we have cancelled the incorrect decoder.
We have credited the over payment, the next payment is R714.78 is 02-12-2020.
We sincerely apologise for the incorrect billing that was charged on the account.
Kind regards
DStv: Hello Peter Team
Best regards,
As advised on our telephone discussion, we have cancelled the incorrect decoder.
We have credited the over payment, the next payment is R714.78 is 02-12-2020.
We sincerely apologise for the incorrect billing that was charged on the account.
Kind regards
DStv: Hello Peter Team
Best regards,