*******! Can't cancel and service is really really BAD! Consumer protection act will have to step in here!

This is a review for a previous review....the HelloPeter task team consultant that was suppose to contact me daily with feedback seems to have disappeared so now I am writing another review for him to contact me again. My DSTV PREMIUM cancelation was logged in January already so it was suppose to end last day of Feb. This was confirmed via their online chat consultant in January already because I could not move directly over to streaming only I had to fist cancel then I could move, so that is what I did then, I cancelled and they confirmed that it will be cancelled on the last day of Feb then I can activate the streaming only package! BUT now were in April already and I am still paying PREMIUM subscription and struggling to get my refund for the past 2 months and my service is still not cancelled!!!!