Coplaining of dstv services

I want to launch a complain about the dstv. I went on price lock plan. But after a few months they put it on normal dstv bouquets. I did not know it until they cut my service. I started to phone them they said that i was behind on payments. They gave me a amount to pay which i did. Then my services was reconected untill reasondly. Now they cut my services again and tell me i must pay another amount before they connect it again. I spended over 700rand airtime trieng to solve the problem but every time they tell me that some one will phone me but nothing happens. I told them that I'm far from any dstv main branch and i can not go to it i do not have a car and working till late. Please help me to solve the problem i can not keep up with paying for a service that i do not get. I would like to support dstv. But it seems that they grew so big and that they start to neglect the smaller customers. I. A mother with children and its the only joy they have. Thanks for listening to myy complaints. Monique van Zyl sell nr is ********** 296