Convenient Payment? ??!!

I paid my DSTV on the 1st via the self service website page with a credit card. On the 8th I got a message stating my dstv has been suspended. No courtesy message to tell me my account is in arrears - just "hey, sorry, you're suspended ". I sent a bank statement reflecting the amount paid and they reconnected me. Two days later I get another email stating it's insufficient proof. I need to provide reference number, aacount number & who knows what other details. But when you do the "pay with credit card" option it doesn't give you that. I spent an hour at the bank just to hear that the money is already with dstv & they can't reverse the transaction either. This option is suppose to make payments easy but clearly there is something wrong with your system if the payment is not automatically linked to my dstv number because that is how "online" shopping works, which this basically was. Either you must reverse my money so I can make payment in other ways or put some effort in to allocate my payment - which clearly you have. Do not offer a service that doen NOT work.