Contradiction of Information supp**** by Multichoi

I telephoned DSTV on 29 Dec 14 to downgrade our package. I was informed that downgrades may only take place on the payment due date. I therefore paid the full amount and noted to phone them again on 26 Jan when my payment date is scheduled for, to be informed that this now had to be done a day before the payment due date! I have been in correspondence with multichoice via email. Today i received an email which i will paste below, perhaps i do not understand and maybe clarification is needed?This is to confirm that we have scheduled the downgrade to compact bouquet for the 24.2.2015 effective 25.2.2015.<br> Currently there is an outstanding balance of R369.87 to be paid immediately to avoid disconnection.<br> As you might know, your dstv service is a month- to month contract. When you pay your subscription, the contract for that month is therefore fixed.<br> Downgrades and suspensions can only happen once a month, on the day your next subscription is payment due.<br> Please see the last sentence above: \on the day your next subscription is payment due"our payment date is the 26th of each month.<br> Your help would be appreciated."""