TL
Tshireletso L
1 reviews | Active since Feb 2015
09 Feb 2015, 15:37
Contradicting information! which is which???
I called on behalf of my mother yesterday morning to request a ref no. for her dstv so I could make a payment for her. I got the ref no. what I also did was to advise the agent I spoke to that my brother passed away on 22/01/2015 as I wanted to find out if we needed to deactivate his dstv. the agent advised that it has been deactivated already. the agent also advised that there is a credit due to my brother of R511 and some off cents. he advised to go to the nearest multichoice store with death cert
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DStv (MultiChoice)'s replyOfficial
09 Feb 2015, 20:52Hello LetlhogelaT,
Please accept our sincerest condolences on your loss.
Yes, a refund of the money can be done. We will require the death certificate and a letter from the estate with the estates banking details so that we may process a refund. You may e-mail this to the below.
We sincerely apologise for the misinformation and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Please accept our sincerest condolences on your loss.
Yes, a refund of the money can be done. We will require the death certificate and a letter from the estate with the estates banking details so that we may process a refund. You may e-mail this to the below.
We sincerely apologise for the misinformation and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
DStv (MultiChoice)'s reply09 Feb 2015, 20:52
Official
Hello LetlhogelaT,
Please accept our sincerest condolences on your loss.
Yes, a refund of the money can be done. We will require the death certificate and a letter from the estate with the estates banking details so that we may process a refund. You may e-mail this to the below.
We sincerely apologise for the misinformation and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Please accept our sincerest condolences on your loss.
Yes, a refund of the money can be done. We will require the death certificate and a letter from the estate with the estates banking details so that we may process a refund. You may e-mail this to the below.
We sincerely apologise for the misinformation and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel