Contract on wifi Router with DSTV. 2 weeks later data not loaded. My experience in my review.

😄Welcome to DStv , how can we assist you? Can someone assist me with loading of data on my router an hour agoAgent profile picture Nomthandazo Kindly confirm the following so that we can have a look into your account;

· ID Number/Passport Number

· Name and Surname

· Physical address (house number, str name, suburb)

· Cell phone number

. Email address ***83 Benson Ngona 95 ferreira street, turfontein *** *** *** Benson Ngona 95 ferreira street, turfontein *** ***

an hour agoAgent profile picture DS/Nonhlanhla Thank you please hold thanks an hour agoAgent profile picture DS/Nonhlanhla I'm still with you please hold okay.... an hour agoAgent profile picture DS/Nonhlanhla Please kindly note if you take the 50GB you will pay R499 per month. If you take the 220GB you will pay R699 per month this includes your Compact package for R439 also we have the fibre deal for R699 which includes uncapped data plus a DStv streama box and the Compact package. I’ve noticed that you don’t have device insurance for your decoder. This insurance covers your DStv device in the case of theft, malfunction, electrical damage and/or fire. Great news - there is NO excess payable when claiming. Should I forward your details to the team to contact you about the offers that we have, with more details then you will decide. Please note that I see data has not bee alloacted I have escalated your account to the support team to assist us with data allocation Turnover time is 24 hours I paid my router account on the first........i still dont have data loaded on my router......i dont need new contract

Thats what i was told on Wednesday last week already. @24 hrs doesnt take that long. Is there a problem with my account or the router? If not i need it loaded now or else i will be more than happy to cancel the contract an hour agoAgent profile picture DS/Nonhlanhla We do understand the disappointment, rage, the discomfort that has been provide by us, as DStv. We do strive to provide the best absolute, efficient, effective and great quality customer services. It's also quite clear, that this time around, we have dropped the ball and we do apologize

I have sent your account for the data to be allocated

This is nothing about rage....but if you are asking for one ....i will do so. You guys dont give me 2 weeks grace if my account goes in arrears today...you disconnect the same day.... Now its almost 2 weeks since i paid you telling me it takes that long to load the data. And you even telling me am raging.....its my money . So i want to know when and what time can i expect this router to work......forget about 24 hrs am not taking it. 42 minutes agoAgent profile picture DS/Nonhlanhla My apologies for the inconvenience caused

I have sent your account forward for data to be allocated We ask that you give our team 24 hours Kindly advise if there is anything else I may assist you with I dont need 24hrs as said. Please help to cancel this contract and refund my monies. Surely there are other service providers out there with less headache and knows better to read there accounts. I need to do it now. 32 minutes agoAgent profile picture DS/Nonhlanhla I understand however I can not load your data on my end hence your account was escalated further Every time i have to go through this.....every month really 31 minutes agoAgent profile picture DS/Nonhlanhla We apologies that is is taking longer then expected however your data will be allocated Please get someone who can press the button to load my data or get someone who can assist me now to cancel this contract and get my money that i paid you guys 2 weeks ago. Lets not get worse than this Can you imagine your kids calling you a **** everyday. They think am lying that its paid. Am not gonna let dstv to ruin my reputation for your own faults. Am tired of this. i need sorted it now or am out 27 minutes agoAgent profile picture DS/Nonhlanhla My apologies. You account has been escalated for data to be allocated. Turnover time is 24 hours

You are welcome to email *** or call Tel: *** Kindly advise if there is anything else I may assist you with My apologies. You account has been escalated for data to be allocated. Turnover time is 24 hours

You are welcome to email *** or call Tel: *** Kindly advise if there is anything else I may assist you with You guys you think am joking ...really. I heard you when you said you dont do the loading of the data ....someone else does. Connect me to that person or just assist me cancelling this contract now. I can be on this for 2 hours.....i have got job to do. *** all the ****s on this line. If you thing am lying go check the records last week already how many time i called and when you done ...go check for this week. After paid my account ....2weeks later i must write an email to your help desk.....what a joke. 18 minutes agoAgent profile picture DS/Nonhlanhla Please note that there is no direct line to contact the support team on hence we are the ones that escalate/forward your account to them

If you wish to have the contract cancelled you will be charged R180 cancellation fee and you will be required to settle the contract for R 512.05

Total amount to pay R692,05 is due to cancel the contract Kindly advise if there is anything else I may assist you with Can i perhaps speak to your manager? I must pay you R700 for paying my account without service? 13 minutes agoAgent profile picture DS/Nonhlanhla R692,05 Is to settle/cancel the contract Will you let me speak to your manager or not? 11 minutes ago New Messages Agent profile picture DS/Nonhlanhla I have forwarded your request to speak to a manager. Once there is a manager is available they will contact you Kindly advise if there is anything else I may assist you with 2 minutes ago Thank you for contacting Live Chat. If that's all for today, have a great day further.