Contract not cancelled and thus being double debited

<p>In Dec 2014 I signed up for a 2 year contract with DSTV, which included the new decoder and the fixed price for 2 years. In Dec 2016, knowing that the contract would come to an end, I signed up for a new 2 year contract, once again with a new decoder and fixed price for 2 years. </p> <p>The salesman that sold me the new contract assured me the old contract would expire and I would not be double debited. When I phoned the DSTV call centre to activate the new smart card I ONCE AGAIN confirmed with the agent that the old contract would expire. </p> <p>In January, what happened? I was double debited. After that I phoned three times to try and sort this out and get the old contract cancelled, but no joy. I finally had Thato phone me back telling me, PROMISING me that my old contract was finally cancelled (I had given up on trying to get a refund for the double debit) but now it's February and guess what? ANOTHER DOUBLE DEBIT. This is COMPLETELY unacceptable. What must one do to get service at Multichoice? REF # ********** 3-I23 and I26</p>