FM
Favourite M

1 reviews | Active since Aug 2017

27 Aug 2017, 10:36

Contract extension without my consent

Two years ago I signed a contract with DStv until March 31st, 2017. To my surprise, they continued with the contract without informing me first. I called their office after two months trying to find out what was happening next: should I continue or discontinue with the contract. The response was that I owed them R2400. Is it legal to take a decision for the client without notification?

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Aug 2017, 08:04
Official

Dear Favourite

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Aug 2017, 16:15
Official

Good day Favourite

We have referred the matter to our Price-Lock team for further assistance.

We'll follow up with the team and provide feedback.

Thank you

Girly

Best regards,