Contract Dispute and Account Mismanagement

Dear MultiChoice Customer Service / Accounts Department, I am writing to express my deep frustration and concern regarding the ongoing issues with my account and the handling of my contract. Despite sending multiple emails, the issue with the account listed on ITC has not been resolved. An account was opened for a decoder under a Black Friday package that, according to the original agreement, was supposed to follow specific terms. However, you failed to honor this package. The account was later closed on the ITC and then a new one was opened — without proper explanation HOW CAN IT BE DONE WITH NEW DATES??????

Not only was the original package never correctly app****, but I was also overcharged for full packages that were not part of the agreed deal. This is a clear breach of contract by MultiChoice. Your accounts department has shown repeated incompetence in resolving this, and I am now being expected to pay for a full contract that I never agreed to under these terms. Attempts to get this resolved over the phone have been completely unhelpful. The agents read off amounts from the statement without actually listening or addressing the issue at hand. This lack of attention and professionalism is unacceptable and goes a long way in explaining why so many customers are leaving your service. As a customer, I have the right to request and receive: 1. A full copy of the contract/agreement, including the package I signed up for, with the dates clearly stated. 2. A detailed account statement reflecting the charges and the basis for each one. If this information is not provided within a reasonable time, I will escalate this matter to the relevant industry ombudsman for investigation.