MT
Mpho T
1 reviews | Active since Dec 2013
06 Feb 2024, 11:25
Contract changes without prior notification
I have been on a 24 months price lock contract and all of a sudden, i get debited R205 more on my normal premium. I reversed the debit order and paid my normal premium. I now get informed i have an amount in arrears. I have been on the chat with an agent for more than 40 minutes and they keep repeating the same answers of arrears when i only want to know why my premium was changed.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Feb 2024, 11:28Hi Mpho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2024, 11:28
Official
Hi Mpho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Feb 2024, 14:54Hi Mpho, we hope this email finds you well.
Thank you for reaching out to us regarding your recent billing concern. We understand how important it is for our customers to have accurate billing, and we sincerely apologize for any inconvenience this may have caused.
We have app**** the applicable discounts to both decoders as they were erroneously omitted from the previous month's billing cycle. There has been a slight adjustment to the access fees, which are now billed at R115 instead of the previous R105 which means your new billing amount will be R 981.00.
We apologize for any confusion caused by these adjustments. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you every step of the way.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Feb 2024, 14:54
Official
Hi Mpho, we hope this email finds you well.
Thank you for reaching out to us regarding your recent billing concern. We understand how important it is for our customers to have accurate billing, and we sincerely apologize for any inconvenience this may have caused.
We have app**** the applicable discounts to both decoders as they were erroneously omitted from the previous month's billing cycle. There has been a slight adjustment to the access fees, which are now billed at R115 instead of the previous R105 which means your new billing amount will be R 981.00.
We apologize for any confusion caused by these adjustments. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you every step of the way.
Regards
DStv: Hello Peter Team
Best regards,