1 reviews | Active since Jan 2015
Contract breach,NO response,NO installment of Expl
Good day,<br> <br> I have ordered the Explora 24month deal on 06/04/2016. That includes the DStv explora,viewing package AND INSTALLMENT @R899 per month for 24months.<br> Order was approved,money deducted and received package 10 days later on Monday 11/04/2016.<br> I live in Rawsonville,and closest available installers for DStv does not participate in this deal. Phoned Robertson installer-which only will be available at the end of april. Phoned DStv call centre which gave numbers for surrounding installers from Paarl and Stellenbosch,which were wrong numbers-ended up with installer from Cape Town,who confirmed the installation would be done on Wednesday 13/04/2016. Not only did this installer not show up,when I phoned on Thursday,only then was I informed that they do not cover my area.<br> Phoned multi choice customer services,who would then have responded in 24hours with an appointment. No response in 24hours,phoned again-no response in promised time,and phoned AGAIN-NO RESPONSE in promised time.Now 6 days later. HORRIBLE service,will go forth with legal advice if have to.
We've escalated your DPP Explora Application and your billing complaint have been escalated to the relevant department for investigation and to give you a call back with your complain.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
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DStv forum
www.dstv.com
Regards
Nesta
We've escalated your DPP Explora Application and your billing complaint have been escalated to the relevant department for investigation and to give you a call back with your complain.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
