AT
Arlette T

1 reviews | Active since Jan 2015

16 Apr 2016, 13:11

Contract breach,NO response,NO installment of Expl

Good day,<br> <br> I have ordered the Explora 24month deal on 06/04/2016. That includes the DStv explora,viewing package AND INSTALLMENT @R899 per month for 24months.<br> Order was approved,money deducted and received package 10 days later on Monday 11/04/2016.<br> I live in Rawsonville,and closest available installers for DStv does not participate in this deal. Phoned Robertson installer-which only will be available at the end of april. Phoned DStv call centre which gave numbers for surrounding installers from Paarl and Stellenbosch,which were wrong numbers-ended up with installer from Cape Town,who confirmed the installation would be done on Wednesday 13/04/2016. Not only did this installer not show up,when I phoned on Thursday,only then was I informed that they do not cover my area.<br> Phoned multi choice customer services,who would then have responded in 24hours with an appointment. No response in 24hours,phoned again-no response in promised time,and phoned AGAIN-NO RESPONSE in promised time.Now 6 days later. HORRIBLE service,will go forth with legal advice if have to.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Apr 2016, 14:39
Official
Hello Arlettie,

We've escalated your DPP Explora Application and your billing complaint have been escalated to the relevant department for investigation and to give you a call back with your complain.

Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Regards

Nesta