Contract application lost in system

I attempted to get the Premium Explora contract, beginning the 19th of May. It took two sms's to get to the stage of actually getting a successful call back and beginning the application process. All information was supp**** and I submitted the required documentation immediately on the 2nd of June.<br> A day later I was told my information was not showing and then two days later that the system had lost the information I had sent but that the consultant would attempt to resolve with his supervisor and revert the same day.<br> Two working days and a weekend later I called the call centre to follow up. Was assured matter had been escalated and was promised 24 hour turn around time. After 48 hours I again called the call centre. Have now been told that there was no supervisor available to talk to, that the consultant can only escalate again with no guarantee of success and that simply put he could do nothing to help me.<br> On request to cancel the application I have been told I have to wait for a call back.<br> I will be away for two weeks and will not be able to take any calls or deliveries, thus want this whole process cancelled as clearly no completion of process expected any time soon.<br>