Continuously Overcharged and No interest to Rectify

In October I signed up for Showmax (the correct way as per the Showmax instructions for a DSTV premium customer) as I saw that it was free for premium customers. But the October DSTV bill with an extra Showmax charge of R99. I immediately called the DSTV customer call centre and they admitted that it was an error and it will be credited against my next monthly bill (Ref call num : ********** 0i26).

Then comes the November bill where instead of being charged R99 less, I was again overcharged R99 for Showmax. I called again, now the call centre agent says he sees the error, puts me on a long hold and then comes back to tell me they having difficulties accessing their finance section but assured that he will call me back shortly(Ref call num : ********** 0i26). Surprise surprise, no call back.

Now for the third time I call the call centre, the agent now says he has sent a request to finance department to refund straight into my account and will take 2-3 days (Ref call num : ********** 0i32). Few days later, still no payment.

I call now for the fourth time, the call centre agent gives me the same lies but now says that the finance department rejected the request and wants my proof of payment. Seriously? They made the mistakes and debit my account and still want me to send a proof of payment. I then ask to speak to the supervisor on site to which she says her supervisor was not around. She said she will look for any supervisor on the floor, puts me on hold for 15min and then returns to tell me that there are no supervisors arou(Ref call num : ********** 0i37).

Is the disgusting service that Multichoice prides itself on?