Continuously disconnected due to their system errors- Terrible service and inability to fix their own system problem. !!!!!

Continuously disconnected due to their system errors- Terrible service and inability to fix their own system problem.

I am extremely upset at the bad service i have been receiving at the DSTV contact center. I paid my account on the 30th of December 2019 as i always do every month , for an amount of R614 for DSTV compact plus with PVR functions. I was then disconnected on the 14th for whatever reason they gave. I then called the call centre only to be reconnected and they explained it was an error on their side. My understanding was that everything was sorted, 3 days later my service was disconnected claimed i am owning. I once again called for them to tell me again their system was reading that the payment was reversed and that they will fix it on the system by reversing the additional charges. They then reconnected my services and said everything was sorted, that it will reflect as payment due for the 31st of January. The service was on for only about a week and it was disconnected again claiming i owe the account. I called someone else on the same day and they said i need to prove i paid, even through they can see its an error on their system. i was again reconnected for two or 3 days. I keep dealing with the same issue of the amount I owe increasing with every call and re-connection and now its at R756.00.

I have sent them the bank statement they requested, there has been 3 agents whom claim to have escalated the matter to the Finance Department but every time nobody knows what is happening in resolving my account.

I am annoyed because everyone has a different story, its like staff members are all not on the same page. We cannot even talk directly to the Finance people who apparently know what going on. I am basically paying for a service i have to beg for every two days and the worse part is that every time they disconnect me , my catch up gets reset and i cant catch up on my programs.

This lack of answers and accountability by MultiChoice is just unacceptable and they are doing this because we have no other options really but to use them.

I am so frustrated.