Continuously disappointed

Can this company have a look at how many years my parents and I have been members, each with our own accounts. But still when there are issues it's almost impossible to get them sorted out. It's as if the employees are not knowing their jobs or they are just not interested to assist considering every month they get their payments or just switch off. We thought everything was sorted only to again be debited a monthly amount although we should have been in credit for sometime to come. I seriously don't think I can continue to give dstv my support going into the future and I would suggest all clients of dstv consider if the service is worth all the drama